Denise Munro – SCTC President

Speaker:  Michael Youngs, VP of IT at Dallas Fort Worth Airport
A communications strategy is essential to enabling a frictionless passenger experience, developing intelligent infrastructure, and moving towards proactive operations at Dallas Fort Worth International Airport (DFW). Learn about DFW’s Comprehensive Connectivity Strategy and how its essential role in the airport’s digital transformation.

Speaker:  Cheryl O’Brien, Technology Management Corporation
Cheryl will be discussing the impacts of large venue campus wide connectivity challenges and the solutions for these challenges. Having many clients such as airports, hospitals, stadiums, cities and multi-national corporations, Cheryl will  showcase these case studies to help fellow consultants work around these challenges, including the low voltage impacts and adjustments associated with campus-wide connectivity.

Moderator:  Cyndi Crews, Abilita
Panelists:  Sourcewell, Granite, Extreme Networks, NEC
Size Matters – The Networking and IT requirements of large environments can be daunting. This panel will discuss the challenges and how to overcome them to achieve success for your customers.Join our VAC Members as they discuss services offered around large IT networks.   Panel discussion will include answers to questions submitted by Consultant members and open discussion.

Speaker:  Rajesh Kumar, Rajesh Kumar Consulting
Rajesh is an IT professional with extensive experience in optimizing IT cost at Verizon, BOA and Tenet Healthcare.  He will be presenting an IT Cost Optimization framework. This framework will address IT financial transparency, cost reduction goal setting, cost optimization levers, developing cost optimization initiatives and prioritization and finally the reporting of savings.

Speaker: Jeremy Markey, Hunter Douglas – Director CS Operations and Workforce Engagement
Learn how Hunter Douglas gained efficiency through contact shed. In 2021 they shed 17% of our inbound contacts through a combination of self help, process improvement, order of operations enhancements, and focus on execution. In this talk Jeremy will walk the audience through how this was accomplished.

Moderator:  Robert Harris, Communications Advantage, Inc.
Panelists:  VoIP Networks, Intradiem, Balto, Zoom, Journey
No doubt the pandemic accelerated the work from home capabilities and has changed communication standards forever. Spend this session with a panel of key vendors that will help define the future of work.  Join our VAC Members as they discuss services offered around Hybrid Work/Work From Anywhere.   Panel discussion will include answers to questions submitted by Consultant members and open discussion.

Speaker: Dana Shorter, Novom Group
Case study of how consultant assisted a client in integrating multiple collaboration tools with their AV conference room solution.

Moderator:  Chuck Vondra, Communication Strategies
Panelists:  Vonage, Twilio, IntelePeer

CPaaS is becoming an integral part of the communications industry for its unique ability to layer applications on a single platform. Learn how CPaaS is changing the way customers are meeting their evolving needs from a panel of experts.  Join our VAC Members as they discuss services offered around Communications Platform as a Service (CPaaS).   Panel discussion will include answers to questions submitted by Consultant members and open discussion.

Speaker:  Robert Harris, Communications Advantage, Inc.
In 1968, Earl Warren said “the rebelliousness of youth may be due in part to their knowing more than their parents about modern technology.” Concerns about “kids and their computers” isn’t new! Every decade brings new warnings about the changes we must make to adapt for Gen X, Y and Z. What part is real, and what part is just being an eighteen year old? Consultant Robert Harris reviews technology predictions and their outcomes to help us discern what really matters in generational technology.