SCTC Conference | October 23 – 26, 2022 | Irving, Texas
Agenda at a Glance
Sunday, October 23
Join other SCTC Consultant and VAC Members for an afternoon of Top Golf. So what is Top Golf?
In short, it’s an inclusive, high-tech golf game that everyone can enjoy. Paired with an outstanding food and beverage menu, climate-controlled hitting bays and music, every Topgolf has an energetic hum that you can feel right when you walk through the door.
Meet back at the Westin for an evening of appetizers, desserts and cocktails along with great conversations and networking.
Monday, October 24
Denise Munro – SCTC President
Speaker: Michael Youngs, VP of IT at Dallas Fort Worth Airport
A communications strategy is essential to enabling a frictionless passenger experience, developing intelligent infrastructure, and moving towards proactive operations at Dallas Fort Worth International Airport (DFW). Learn about DFW’s Comprehensive Connectivity Strategy and how its essential role in the airport’s digital transformation.
Speaker: Cheryl O’Brien, Technology Management Corporation
Cheryl will be discussing the impacts of large venue campus wide connectivity challenges and the solutions for these challenges. Having many clients such as airports, hospitals, stadiums, cities and multi-national corporations, Cheryl will showcase these case studies to help fellow consultants work around these challenges, including the low voltage impacts and adjustments associated with campus-wide connectivity.
Moderator: Cyndi Crews, Abilita
Panelists: Sourcewell, Granite, Extreme Networks, NEC
Size Matters – The Networking and IT requirements of large environments can be daunting. This panel will discuss the challenges and how to overcome them to achieve success for your customers.Join our VAC Members as they discuss services offered around large IT networks. Panel discussion will include answers to questions submitted by Consultant members and open discussion.
Speaker: Rajesh Kumar, Rajesh Kumar Consulting
Rajesh is an IT professional with extensive experience in optimizing IT cost at Verizon, BOA and Tenet Healthcare. He will be presenting an IT Cost Optimization framework. This framework will address IT financial transparency, cost reduction goal setting, cost optimization levers, developing cost optimization initiatives and prioritization and finally the reporting of savings.
Speaker: Jeremy Markey, Hunter Douglas – Director CS Operations and Workforce Engagement
Learn how Hunter Douglas gained efficiency through contact shed. In 2021 they shed 17% of our inbound contacts through a combination of self help, process improvement, order of operations enhancements, and focus on execution. In this talk Jeremy will walk the audience through how this was accomplished.
Moderator: Robert Harris, Communications Advantage, Inc.
Panelists: VoIP Networks, Intradiem, Balto, Zoom, Journey
No doubt the pandemic accelerated the work from home capabilities and has changed communication standards forever. Spend this session with a panel of key vendors that will help define the future of work. Join our VAC Members as they discuss services offered around Hybrid Work/Work From Anywhere. Panel discussion will include answers to questions submitted by Consultant members and open discussion.
Speaker: Dana Shorter, Novom Group
Case study of how consultant assisted a client in integrating multiple collaboration tools with their AV conference room solution.
Moderator: Chuck Vondra, Communication Strategies
Panelists: Vonage, Twilio, IntelePeer
CPaaS is becoming an integral part of the communications industry for its unique ability to layer applications on a single platform. Learn how CPaaS is changing the way customers are meeting their evolving needs from a panel of experts. Join our VAC Members as they discuss services offered around Communications Platform as a Service (CPaaS). Panel discussion will include answers to questions submitted by Consultant members and open discussion.
Speaker: Robert Harris, Communications Advantage, Inc.
In 1968, Earl Warren said “the rebelliousness of youth may be due in part to their knowing more than their parents about modern technology.” Concerns about “kids and their computers” isn’t new! Every decade brings new warnings about the changes we must make to adapt for Gen X, Y and Z. What part is real, and what part is just being an eighteen year old? Consultant Robert Harris reviews technology predictions and their outcomes to help us discern what really matters in generational technology.
Tuesday, October 25
Speaker: Hank Hunt, President and CEO, the Kari Hunt Foundation
Hear the inspiring story of a father’s journey from a sleepy East Texas town to the Oval Office with the President of the United States, as he worked to rectify communications failures that ultimately resulted in the death of his daughter, Kari Hunt. This story awoke the telecom industry to a simple problem existing in many phone systems and inspired legislation that is now known as “Kari’s Law”.
Moderator: Greg Pittman, Pittman & Associates, Inc.
Panelists: Bandwidth, 911 Inform
How we reach emergency services is undergoing a radical change to NG911. No longer limited to a ‘call,’ new, informative, IP-based multimedia content will traverse the network, connecting users to Public Safety networks and connect 1st responders to enterprise network IoT resources. Are you ready to dip your toe in the water, or wait until you get “pushed in”? Join our VAC Members as they discuss services offered around e911. Panel discussion will include answers to questions submitted by Consultant members and open discussion.
Speaker: Scott Murphy, Data Perceptions Inc.
Businesses need a plan to support the WFA workforce with the security and management the business requires. A Zero Trust security model could be the answer. Scott Murphy from Data Perceptions will lead a discussion around these challenges and potential solution models.
Moderator: Barb Grothe, SCTC
Panelists: Genesys, Fonolo, Five9, Aizan
For 2022, contact center industry trends are focused on creating efficiency and cost-savings momentum while also improving customer experience and employee experiences. This session will address how those trends will evolve in 2023 and beyond.
Join our VAC Members as they discuss services offered around Customer Experience/Call Center. Panel discussion will include answers to questions submitted by Consultant members and open discussion.
Speaker: David Coleman, Extreme Networks
Over the last 20 years, Wi-Fi has been ingrained in our communications culture and has become part of our daily lives. However, our world is changing where users expect infinitely distributed connectivity for the enterprise. And the future of Wi-Fi for the next ten years and beyond is the spectrum bonanza of 6 GHz is now available in many countries. Wi-Fi 6E and, in a few years, Wi-Fi 7 will take us toward new user engagement methods that we previously have only seen in science fiction movies.
Speaker: Martha Buyer, Law Offices of Martha Buyer, PLLC
Join Telecom Attorney Martha Buyer during this lively and informative lunchtime session covering the latest legal and regulatory issues in technology and telecom law.
Moderator: Melissa Swartz, Swartz Consulting, LLC
Panelists: MITEL, OOMA, Vertical, Ring Central
A number of emerging trends in today’s ever-changing landscape are re-shaping the future of UC. This session will focus on how UC is transforming to meet the needs of the entire enterprise from on-premises to hybrid and cloud.
Join our VAC Members as they discuss services offered around Unified Communications. Panel discussion will include answers to questions submitted by Consultant members and open discussion.
Speaker: Brian Gilman, Intelepeer
Consumer habits are rapidly evolving. Consumers now prioritize customer experience over the brand and product. They want digital speed, simplicity, and contextuality. And they want every interaction to be omnichannel, personalized, and frictionless, too.
The SCTC’s annual meeting and election of Board of Directors and Officers. Consultant members only. The Vendor Advisory Council will conduct concurrent meeting and elections.
Wednesday, October 26
Speaker: Debbie Mrazek, The Sales Company
Please join us as we talk about what we want the present and the future to be for our association and individual businesses:
• What to do now as we transition for the future
• Who will be with us as we go forward
• How we will prepare for it
• Why the past shapes our future
Speaker, Chuck Vondra, Communication Strategies
Chuck Vondra provides tips and insights for expanding your consulting practice.
Meet with other SCTC Members where we discuss CRM products, project management and other practice management topics.
Speaker: Ted Mallires, BAZ Group
As carriers work to eliminate POTS by increasing its pricing or making it downright unavailable, organizations (and consultants) are evaluating their options for replacing POTS services where needed. The BAZ Group will cover their findings as part of a study for a large client with POTS lines across hundreds of locations. This presentation will identify the technical approaches and budgetary pricing for several solutions to help show the merits and differences across these varied approaches.
Speaker: Jon Arnold, J Arnold & Associates
Jon Arnold is Principal of J Arnold & Associates, an independent analyst practice providing thought leadership and go-to-market counsel, with a focus on the business-level impact of digital transformation on the future of work. He serves as an Advisor to emerging technology/telecom companies, is a board member of the U.S.-based SCTC, and an Advisory Council member for UK-based UCX.